SHIPPING & RETURNS

Shipping
We offer complimentary global shipping on all orders over £500. Delivery costs for orders under £500 will be calculated based on your location. If you have specific queries or requests please get in touch with our friendly customer service team: info@yokolondon.com.

Please note that deliveries outside of the UK, the US, Canada and Europe may be subject to local customs charges and import duties which may not be refundable.

All delivery times will be confirmed prior to shipping, if you have specific delivery instructions, preferred delivery dates or would like an estimated delivery time prior to order, please do not hesitate to contact us. We aim to dispatch your order within 2 working days from the date of processing and you will be contacted by our customer service team if there is any delay. We cannot be held responsible for any delays that may occur during the shipping process, for example, goods being held at customs.

During national holidays and busy periods, delivery times may be slightly longer than usual.

If you have any questions about our delivery services, please do not hesitate to contact our customer service team, either by email: customerservice@yokolondon.com or telephone: +44 20 7025 0777 (Monday to Thursday 9:00am – 6:00pm, Friday 9:00am – 4:30pm; closed on public holidays).

Please note that all of our deliveries must be signed for and photographic proof of identification may be required. In the event that you are unavailable to accept delivery, our courier service will leave a card for you, with instructions for organising re-delivery or collection of your items.

Returns
Returns must be sent to our London Head Office at the following address:

Yoko London
20-24 Kirby Street
London
EC1N 8TS
United Kingdom

We hope that you are delighted with your Yoko London jewellery. If, for any reason, you decide not to keep your online purchase, we are happy to offer you a refund or exchange on pieces returned to us within 14 days. Returns will only be accepted if the item is unworn and the item tag remains in tact.

Yoko London offer free returns from the UK, the US, Canada and Europe on orders over £500. Returns from other countries, or for orders under £500, may be subject to shipping and insurance costs, please contact our customer service team who will be able to advise you.

Prior to sending back any item(s) please email: customerservice@yokolondon.com quoting your original order number, to let us know that you wish to return your order.  We will then send you a return form by e-mail.

Refunds will be issued to the original form of tender and processed within 14 days of return. Merchandise will be available for refund or exchange providing it is returned in the same condition as when purchased and if accompanied by the original sales receipt.

In the case of faulty items, goods that are delivered in a damaged condition will be accepted as returns. In the case of a manufacturing fault, returns will be accepted within a period of 6 months after delivery. All items returned as damaged will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We are only able to exchange faulty items for the same item subject to availability.

If you have any additional questions, please contact Customer Service on +44 20 7025 0777. A consultant will be on hand to assist you Monday to Thursday: 9:00am – 6:00pm, Friday: 9:00am – 4:30pm, weekends and public holidays: closed.