Customer care


Orders to the UK

Free delivery across the UK within 1-3 working days with Royal Mail Tracked 24.

Orders to the USA, Canada, Europe, UAE, Qatar & Saudi Arabia

Delivery within 2-7 working days.

Shipping is free on orders over £500. If your order is below £500 there will be a £50 delivery charge.

Local customs and import charges will be paid for by Yoko London

For shipping to France, Monaco, Italy and Portugal please see below.

Orders to France, Monaco, Italy & Portugal

Since Brexit a customs broker is required to clear jewellery shipments through customs in these countries. The Yoko London team can hire a customs broker for you and manage the shipment and customs clearance ensuring quick and smooth delivery to your door. The costs are listed below and will be automatically added to your order at checkout - our team will do the rest:

Shipments to France, Portugal & Monaco: £450 

Shipments to Italy: £350

Delivery within 2-7 working days. 

Rest of world

Delivery within 2-7 working days.

Shipping is free on all orders over £500. If your order is below £500 there will be a £50 shipping charge.  

You will be liable to pay any customs and import charges and will be contacted by the courier prior to delivery to advise on the payment amount due.

Collection from our London flagship store

You can collect your order at our London Sloane Street store. Please select this option at checkout. After you complete the checkout a member of our team will be in touch to advise when your items are ready for collection. This usually takes 1 working day for items that are in stock. You will need photo ID and a copy of your order confirmation to collect your items. 

General delivery information

Please note that the contact details entered at checkout may be shared with our delivery partners to provide you with updates about your order. You will receive a tracking number for your item once it has been dispatched. If you have specific delivery instructions or preferred delivery dates please do not hesitate to contact us. We cannot be held responsible for any delays that may occur during the shipping process, for example, goods being held at customs.

Please note that all of our deliveries must be signed for and photographic proof of identification may be required. In the event that you are unavailable to accept delivery you will be contacted with instructions for organising re-delivery or collection of your items.

During national holidays delivery times may be slightly longer than usual. Our customer service team will be in touch should there be any delays to your order and are on hand to assist with any enquiries regarding the delivery process.

If you have any questions about our delivery services, please do not hesitate to contact our customer service team, either by email: or telephone: +44 20 7025 0777 (Monday to Thursday 9:00am – 6:00pm, Friday 9:00am – 4:30pm; closed on public holidays).

Pre-order items

The anticipated delivery time for pre-order items is 4-6 weeks. You will receive a notification once your order has been dispatched.