Customer care


Orders to the UK

We offer free delivery across the UK on all orders. Orders will be delivered within 3-5 working days using Royal Mail's Tracked 24 service.

Orders to the USA, Canada and Europe

All orders to these destinations will be dispatched within 1-5 working days.

For deliveries to the USA, Canada and Europe (excluding France, Monaco, Italy, Hungary & Portugal) local customs and import charges will be paid for by Yoko London

Shipping is free on orders over £500. If your order is below £500 your delivery costs will be calculated based on your location at checkout. 

Orders to Italy, France, Hungary and Portugal

Fine jewellery is seen as a restricted commodity in these countries, and therefore you (the customer) must arrange your own customs clearance. We advise that you hire a customs broker prior to the dispatch of your items, to ensure you do not experience delays to your order in transit. You will be liable to pay any customs and import charges as well as the fee for the customs broker. 

Please contact your local customs office for further advice.

Rest of world

Shipping is free on all orders over £500. If your order is below £500 your delivery costs will be calculated based on your location at checkout. 

For all destinations outside of the UK, Europe, USA and Canada you will be liable to pay any customs and import charges and will be contacted by the courier prior to delivery to advise on the payment amount due.

Collection from our London flagship store

Items are available for collection from our flagship store at 6 Sloane Street. In the "Order Notes" section in your basket please advise that you would like to collect from our Sloane Street store. After you complete the checkout a member of our team will be in touch to advise when your items are ready for collection. This usually takes 1 working day for items that are in stock. 

General delivery information

Please note that the contact details entered at checkout may be shared with our delivery partners to provide you with updates about your order. You will receive a tracking number for your item once it has been dispatched. If you have specific delivery instructions or preferred delivery dates please do not hesitate to contact us. We cannot be held responsible for any delays that may occur during the shipping process, for example, goods being held at customs.

Please note that all of our deliveries must be signed for and photographic proof of identification may be required. In the event that you are unavailable to accept delivery you will be contacted with instructions for organising re-delivery or collection of your items.

During national holidays delivery times may be slightly longer than usual. Our customer service team will be in touch should there be any delays to your order and are on hand to assist with any enquiries regarding the delivery process.

If you have any questions about our delivery services, please do not hesitate to contact our customer service team, either by email: or telephone: +44 20 7025 0777 (Monday to Thursday 9:00am – 6:00pm, Friday 9:00am – 4:30pm; closed on public holidays).

Please note that pre-orders will be dispatched as soon as they are available – the time period displayed should give you an indication of when this will be. You will receive a notification once your order has been dispatched.