Frequently Asked Questions

Yoko London is a leading luxury jewellery brand specialising in exquisite pearl jewellery. We offer a wide range of designs, from timeless classics to contemporary pieces, each showcasing the finest pearls sourced from around the world. Discover The World Of Yoko

You can contact us via email at customerservice@yokolondon.com or by
phone at [+02038206493]. Our customer service team is available Monday to
Thursday, 9 AM to 6 PM and Friday 9 AM to 4.30 PM (GMT).

We source our pearls from the best pearl farms around the globe, including regions such as Japan, Australia, Tahiti, and China. Each pearl is carefully selected for its quality, lustre, and beauty. Discover our Pearls

We use a variety of pearls, including Akoya, South Sea,
Tahitian and Freshwater pearls. Each type of pearl has its unique
characteristics and charm, ensuring a wide selection for our customers. Discover our Pearls

To maintain the beauty your pearl jewellery, avoid exposing
to chemicals, perfumes and extreme temperatures. Gently wipe the pearl
jewellery with a soft cloth after wearing them and store in our (**beautiful
yoko packaging) – Discover our Pearl Care Guide link to pearl care guide (Have images of pink boxes and new
jewellery box and new purple packaging).

Yes, we offer bespoke jewellery design services. Our expert pearl connoisseurs and the Yoko team can work with you to create a unique piece that perfectly suits
your style or perhaps a loved one. Please contact us to discuss your
requirements. Discover our Bespoke Services

Luxurious signature Yoko London packaging and our new product Passport containing our pearl care guide, your item warranty and authentication card and a collection buying guide.

Some products are not readily available for online purchase. You can buy these products by contacting our customer service team.

All prices for our products and services shown on this website are inclusive of any excise duty and VAT.

Yes, during checkout you will have the option of including a gift message that will be hand written on Yoko London stationery.

Please See our Terms of Sale Guide for further information.

You can place an order directly on our website by browsing our collection and adding items to your cart. Follow the checkout process to complete your purchase. If you need assistance, please contact our customer
service team.

We accept various payment methods, including major credit
cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Yes, we offer international shipping to many countries.
Shipping fees and delivery times vary depending on the destination. Please
refer to our Shipping Policy page for more details.

Once your order has been dispatched, you will receive a
confirmation email with a tracking number. You can use this number to track your order on the courier's website.

The Yoko London in-boutique pickup service enables you to collect your online purchase from the Yoko London Flagship boutique at 6 Sloane Street in Knightsbridge, London.

At the checkout page you will be given the option to select “Collect from Store”. When your order is ready to collect, you will receive an email from the Yoko London Team. Please wait for this email before going to pick up your item from the store and ensure you bring both of the below with you:

1. A copy of your in-store pickup notification email.

2. A valid form of identification.

Valid forms of identification include:

• Passport
• Government-issued driver’s license
• Government-issued national/state/province identity card
• European ID card
• Military ID card

You will receive an email from us when your item is ready to be picked up. The length of time it takes for an item to be ready depends on the product category however is usually within 2-5 working days.

We offer a 14-day return policy for unused and unworn items
in their original condition. To initiate a return, please contact our customer service team for further instructions.

Yes, you can exchange an item within 14 days of purchase,
provided it is in its original condition. Please contact our customer service
team to arrange the exchange.

Every piece of Yoko London jewellery comes with a
certificate of authenticity. This certificate guarantees that the piece is made
from genuine pearls and high-quality materials. If you have any doubts about
the authenticity of your jewellery, please contact us with details and we will
assist you in verifying its authenticity.

Yes, we offer a one-year warranty on all our jewellery
against manufacturing defects. This warranty does not cover normal wear and
tear or damage caused by accidents or improper care.

If your jewellery needs repair, please contact our customer
service team with details of the issue. We will provide you with information on how to send the item to us for repair.

FINISH

Please refer to our Pearls Page

Our Pearls Range from 2mm to 15mm, XYZ

Please Refer to size guide

We offer a variety of pearl shapes including, round, drop baroque and circle baroque, please refer to our pearl buying guide for more information.

Find our Flagship store XXX, see our store locator to find your local stockist.

Yoko London offers virtual and in-store appointments for product recommendations and styling or customer service and repair. Contact us to book your appointment at your preferred store.